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Frequently Asked Question
From here you'll find some useful information about our products and services we offer

  • What wax do you use?
    We use 100% soy wax blend has been expertly crafted using only natural ingredients that are easily replenished and ensure it is a sustainable and plant-based.
  • Are your products Vegan?
    All of our wax products are vegan and are cruelty free.
  • How do I get the 3 for £12 melts?
    To get the 3 for £12 melts, you need to click on the product 3 for £12. You won't be able to get the discount on 3 boxes if you have put 3 boxes in to your basket.
  • How do I contact you?
    You can contact us via phone on: 07912175158, or email at customerservices@wonkycandles.co.uk
  • Where can I Click and Collect from?
    You can come to Wonky World to click and collect. Our address is Unit 8, Elms Business Park, Atherstone Road, Appleby Magna, DE12 7AP.
  • What payments options do you offer?
    Here at Wonky Candles you can pay using your Debit or Credit Card's or if you have a PayPal account you can paying using PayPal.
  • What is the burn time on Wonky Candles candles?
    Our 190ml candles will burn for at least 20 hours Our 300ml candles will burn for at least 35 hours Our 750ml candles will burn for at least 60 hours
  • What is scoopable wax?
    Indulge your senses with our easy to use, soft fragranced soy Wax. Our Scoopable Wax works brilliant with both electric and Tea-light warmers. The amazing thing about our Scoopable Wax range is that you can choose how much or little you put in your warmer.
  • What are wax melts?
    Wax melts are a scented heart shaped wax melt which you can use in either a tea light or an electric wax warmer.
  • Do you ship outside of the UK?
    Currently we only ship to England, Scotland, Wales and Northern Ireland. We are looking to ship outside of these countries, so keep checking to find out.
  • How long do orders take to arrive?
    We aim to have your product made and dispatched within 5-7 working days. It then depends on Royal Mail and their opperating times. We ship using Royal Mail Tracked 48 for most orders, so you will recieve tracking information.
  • How much is postage?
    Postage starts at £3.90 and increases on the weight of your order. We ship using Royal Mail Tracked 48 for most orders, so you will recieve tracking information.
  • How do I cancel a subscription plan?
    We're so sorry to hear that you would like to cancel your subscription box with us. Please send your request to the following email address: customerservices@wonkycandles.co.uk Please note you must cancel your plan by the 20th of each month or you maybe charged for the next month as well.
  • How can I Pay for my subscription plan?
    At the moment you can only sign up to a Wonky candles subscription plan if you have a PayPal account. However we are working really hard to find new ways to allow our customers to pay and join a subscription plan.
  • What day is the cut off for signing up to a subscription plan each month?
    Here at Wonky Candles the cut off date for any new subscribers is midnight on the 25th of the month. Any subscribes that subscribe before midnight on the 25th will recieve their first subscription box the next month. However any new subscribers that subscribe after midnight on the 25th will be pushed into following month For example, if you subscribed on the 24th of January, your first subscription box month will arrive in Feburary. However if you subscribe on the 26th of January, you will recieve your first subscription box in March.
  • When are subscriptions sent out?
    Around the first week in every month Wonky Candles aims to dispatch your subscription box to you. However sometimes if a bank holiday is due to fall in that week your subscription box due to be dispatched, it may be dispatched a few days later to avoid your subscription box getting lost in the post.
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